FAQ

• 1Do I need to send in a check with the application?

  When the applicant is applying for conditional coverage, the applicant will need to send in a check for one month’s premium along with the conditional receipt form attached with the application. Money will be due one the delivery requirements have been released and the policy has been issued. See the rules for conditional coverage for more details.

• 2Do I need to send in original copies when submitting forms to the carrier applied with?

  The only original form the carrier requires is the signed 1035 Exchange Form. Otherwise, copies of the original will be sufficient.

• 3Does the agent need to be licensed in the state of solicitation?

  Yes, the agent must be licensed in the state where the application is signed. In addition, if you sell an LTC policy outside of California, you must complete that state’s CE in order to complete the sale. Agent’s that are only licensed in California are only licensed to sell LTC in California.

• 4How do I run a quote?

  Term quotes can be run on our website. All you need to do is register for access. Other quotes such as permanent life insurance, long term care, and disability, must be requested. Please contact our sales desk, or click here to request a quote.

• 5How do I start doing business with Trumark?

  Trumark uses an online system which can be accessed through our website. The system allows you to answer a set of questions and submit your licenses and E&O. After this one-time submission, you’ll be able to request and add as many companies as you would like without having to complete 10 pages of paperwork each time.

• 6What are the rules for issuing conditional coverage?

  The general rule is that the applicant must be under 65 years old. The death benefit amount applied for must not be more than $1,000,000. When applying for conditional coverage, please read the carrier’s conditional receipt coverage form carefully, as some of these rules may be different.

• 7When do I get paid on a policy that I’ve submitted through Trumark that has been placed in-force?

  Generally, compensation is issued by the carrier every week or every other week (depending on the carrier) for agents who have EFT. Some exceptions may apply, so please contact Liz Koski at lkoski@trumarkfinancial.com or 800-648-5278, ext. 235 for further details.

• 8Which carriers have an electronic application (e-app)?

  Click here for the complete list.

• 9Who do I send in new business applications to?

  New business applications can be mailed, faxed, or emailed to the attention of "New Business." If you fax or email the application, we ask that you please keep the original application for your records. If you plan on faxing the application or any delivery requirements, please use our Trumark cover page.